TQM Team Structure Configuration – Sponsor Role – Leader – Member or Facilitator

Almost all TQM improvement projects are carried out as a team. Understanding team dynamics is essential to the success of a team. With the team structure, the team is made up of sponsor; Leader; Member and Facilitator. What role do you play?

To get started, you need to understand the common makeup of a TQM team structure. With that understanding, you should be aware of some of the common roles listed below: –

Team sponsor

  • Hire a team
  • Provide project scope
  • Support the team
  • Helps remove barriers
  • Provide resources
  • Recognize the team’s contribution
  • Act as a bridge to management

Team captain

  • Manage the improvement project
  • Organize and manage team meetings
  • Know the project dates
  • Guiding team members
  • Align the focus of each member
  • Lead team members to achieve the project goal
  • Follow up on project task with team member
  • Motivate team members
  • Encourage member participation
  • Support from monitors and improvement members

Team member

  • Let’s learn together as a team
  • Provide in-depth knowledge in your area of ​​work.
  • Carry out the assignment of project tasks.
  • Report the progress of the assigned task
  • Upgrade the team leader for difficult tasks
  • Wait for the project meeting


  • Train and advise the team on the improvement methodology.
  • Guide team members to use improvement tools.
  • Team building
  • Team Leader Mentor
  • Provide resources for benchmarking
  • Provide an executive summary report to management.
  • Mediator

In summary: Each team member must understand their role and play their role respectively. Sometimes it may be necessary for one member to serve two roles. If necessary, it must be communicated and agreed upon by the parties involved.

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Disclaimer: This article is written by the author based on his practical application experience. All definitions and interpretation of terminology are your point of view and it is not intended to conflict with experts on similar subjects. The author bears no responsibility for the use of this article in any way.

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